Return Policy
Butterfly Essentials goal is to provide content and satisfaction to our customers, if anywhere the customer is not satisfied, we are here to help:
As applicable, please find below policy details for the products sold on Butterfly Essentials:
Kindly note, certain products mentioned below may or may not be eligible for return/ Exchange. The return/ exchange policy of a product for change depends on business requirements, and the policy that was active at the ordered time will be applicable.
All the product which are applicable for exchange/ replacement policy must be in original condition, unused and shall contain the brand tag will be accepted within the period of 7 days from billing.
| Product/ Product Category | Brand | Policy |
|---|---|---|
| Soft Toys, Wooden Toys, Crochet Toys, Rubber Toys | Butterfly Essentials | Exchange is accepted |
| *Accepted without any damage containing the brand tag. | ||
| Clothes | Butterfly Essentials | Exchange is accepted |
| *Accepted in case of size concern and without any stains/marks containing brand tag. | ||
| Wipes/ Diapers | All Brands | Exchange is accepted |
| *Accepted in case of sizes replacement and only sealed packs. | ||
| Accessories | All Brands | Exchange is accepted |
| *Accepted in case of manufacturing defect. | ||
| Cosmetics | Butterfly Essentials, Other Brands | No replacement accepted |
| Stationary | All Brands | No replacement accepted |
*Customers should report any damaged or defective items within 24 hours for a direct exchange or refund. Customer Care: 080 3783 6738 While returning the product, please make sure the item is correctly packed with original packaging.
Products that are used/ unused shall be checked by the receiver in the store.
*If any of the products that were originally part of the purchase using a coupon or offer are replaced /exchanged, the replacement/exchange order will also get the benefit of the same coupon code/offer that was applied to the original order. The exchange policy may be updated periodically. Customers should check the store’s website or inquire for the latest information.
